FAQS

Computers

Can I Access the Internet on Your Computers?

The library has over 30 reservable Internet stations with twenty-four in Adult Services and seven in Youth & Teen Services. These computers also include Microsoft Word and other Office applications. Two of these are guest stations that do not require a library card.

Computer and Internet Access Details

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Library Policy

What are the fines for late material?

$.10 per day, per item for all Materials, except DVDs, which are $.50 per day, per item.

What About Overdue, Lost or Damaged Materials?
Please remember that your library card is issued to you as an individual and is not transferable. You are responsible for all materials checked out on it and your responsibility is not over until the material is returned complete and in good condition. Click for more details http://www.helenplum.org/about-us/overdue-lost-damaged-materials

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Requesting Material

What are the Rules for Borrowing and Renewing Materials?

You may borrow most items from the Library collection for three weeks at no charge. Exceptions: DVDs (one week) and New Adult Books (two weeks). There is no limit to the number of items you may borrow.

DVDs may be renewed once. Most other items can be renewed twice, either in person, over the phone, or through our online catalog. Exceptions: if someone else has requested the item, if the item is labeled "No Renewal" or if the item is a periodical. You cannot renew online if you owe fees or have overdue items.

How can I request materials?

Lombard Card Holders

You can request materials three different ways:

  1. In the library at the Adult Services or Youth Services Desks
  2. In the Library using the online catalog
  3. Over the Internet using the Library's online catalog
Non Lombard Card Holders

If you belong to another library, you cannot place Online holds. Instead, please call (630) 637-0316 to see if the materials you seek are available. Staff can assist you and hold the items at the front desk for pick up.

What can be requested?

If you are a Helen Plum Library cardholder, you may place requests/holds on all materials checked out by another patron, except for Tax CD ROMs. You may also place requests/holds on items that are presently on the shelf with an “In Library” status. Items with an "In Library" status will be available within an hour at the front desk.

If you need assistance requesting materials you can call Adult or Youth Services (630) 627-0316, and they will place the request/hold for you.

If your library card is from one of our neighboring libraries, you may call the Helen Plum Library and have "In Library" items set aside for you to pick up at the front desk.

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Tax Forms

Does the Library have tax forms?

Each year the Plum Library makes current federal and state tax forms available to the public, starting in January. We then keep them on file and available for four years.

You can also access:

Federal tax forms http://www.irs.gov/
Illinois state tax forms http://www.revenue.state.il.us/#t=tab1

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Special Services

Does the Library have Word Processing Access?

Plum Library also has seven word processing computers available for public use. These computers offer Microsoft Word, PowerPoint, and Excel. No library card is needed.
Printing is 10 cents per page, and documents may be saved in a variety of formats, including floppy disc, CD, and USB flash drives. USB flash drives are available for sale at the Circulation Desk.

Does the Library offer Low Vision Services?

The Helen Plum Library has quite a few resources for individuals with vision problems. Please ask the Adult Services Department about our:

*Optelec Clear View Electronic Magnifier - designed to enable people with low vision to read and write independently.
*Online Catalog with Enlarged Text – allows low vision patrons to view which items the library owns as well as what they have checked out.
*Big Print Computer – an enlarged text computer with access to the Internet, Excel, Microsoft Word, and Microsoft Access.
*Large Print Books
*Audiobooks in 4 formats: Playaways, Compact Discs, Cassettes, and downloadable mp3s.

The Adult Services Staff will be happy to assist you with any of these items!

Contact Us

Tel (630) 627-0316
Fax (630) 627-0336

110 W. Maple Street
Lombard, IL 60148

Hours:
Monday - Friday 9:00 - 9:00
Saturday 9:00 - 5:00
Sunday 1:00 - 5:00

Send us an email!

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