Current COVID-19 Update

The library building is open for limited in-person services. Patrons can pick up holds, visit our service desks for quick reference and reader’s advisory services, access the self-serve copy machine located at the front of the building, browse and check out materials. Masks are required for all visitors over the age of two years. Computer usage and research are suspended until further notice. Click here for more information on currently available services.

Click here for Plum Pickup Service.

Plum Pickup Service

Image for Plum Pickup

How does Plum Pickup Service work?

Plum Pickup Service allows library cardholders to place a hold on items for pickup while maintaining safe social distancing, much like the curbside pickup service that many restaurants offer. Cardholders will only be able to make an appointment when hold(s) on their account are available. Due to workload, staffing, and safety concerns, walk-up appointments are not available.

What is the process for picking up my materials? 

  1. Arrive at your scheduled appointment time. Parking for the Library is across Park Ave in a shared lot with Elmhurst Health Center.
  2. Once parked, come to the front entrance doors. Please wear a mask and maintain six feet of social distance from staff and any cardholders in front of you in line, as indicated on the sidewalk.
  3. At your scheduled appointment time, all items ready for pickup will be in a Plum Pickup bag, marked with your name, on the shelves to the right of the front desk. Any items not currently available will stay in the system and you will be notified as they become available.
  4. Staff will verbally verify your name and then you simply grab your items and go!

If you have a question or concern about your items, or if you need items brought out to your car, you may call (630) 627-0316 when parked in front of the building on Maple Street.

Contact Us

Questions about your items?

Click here for a Live Chat with a Librarian.

accounts@helenplum.org

(630) 627-0316

Plum Pickup Service FAQ

Patrons can place a hold to borrow these items via contactless pickup:

  • Books
  • DVDs and Blu-rays
  • CDs
  • Books on CD and Playaways
  • Magazines
  • Video games
  • WiFi hotspots
  • Learning Games
  • Laptotes
  • Puzzles

Wait for email notification from us that your items are ready. The message will include steps to set up your pickup appointment. Cardholders will only be able to make an appointment when hold(s) on their account are available, and will need to input their full 14-digit card number and PIN when logging in. Due to workload, staffing, and safety concerns, walk-up appointments are not available. Click here to schedule a pickup appointment or manage an existing appointment.

Request items through our library catalog or by calling the Library during the above hours at (630) 627-0316. When calling, please have your library card number and email address ready.

Pickup times are by appointment only during the following hours:

Mon, Wed, Fri and Sat: 9am–4pm
Tue and Thu: 1pm–8pm

We ask that all returned materials be placed in our Curbside Book Drop or designated bins in the Front Lobby. Do not hand items directly to staff during contactless pickup transactions.

All items will be checked out for three weeks with two automatic renewals if no one is waiting for the item.